Account Deletion Process
Thank you for using Tracom. This page explains how we handle account deletion requests and how your personal data is anonymized to protect your privacy while maintaining system integrity.
Deletion vs. Anonymization
When you request an account deletion, we will remove your personal details and replace them with placeholder values. This ensures that your personal data is no longer linked to the account, while still allowing us to maintain system records.
Example of anonymization:
Steps to Delete Your Account
Follow these simple steps to delete your Tracom account:
Log in to your account
Sign in to your Tracom account with your existing credentials.
Navigate to Settings
Go to the Settings section of the app.
Initiate deletion request
Select "Delete My Account". You may be asked to confirm or provide a reason for deletion.
Confirm your request
Check your email or in-app notifications for a message confirming your request.
Can't log in? If you are unable to log in or have difficulty using the in-app option, you may email support@tobistech.co.uk with your account details to request deletion.
What Data Is Anonymized
During the anonymization process, we replace or remove the following personal information:
Email & Name: Replaced with placeholder values (e.g., deleted_userID@example.com and "Deleted User")
Personal Details: Any other personally identifiable information, such as full name or bio, is overwritten or cleared
Tokens & Sessions: We revoke any authentication tokens, ensuring you can no longer access the account
Result: This process effectively removes any direct connection between you and the data in our system. The record remains for auditing or analytical purposes but is no longer linked to your real-world identity.
Retention & Compliance
Some anonymized logs or aggregated data may remain on our servers to comply with legal requirements, internal reporting, or security auditing.
Important: We no longer store personally identifiable information once your account is anonymized. Any remaining data cannot be traced back to you personally.
Contact Us
For questions or concerns about the account deletion process, please contact us:
We appreciate your support and will address any account-related inquiries as quickly as possible.