Understanding Our Data Collection
This Cookie & Tracking Policy explains how Tobistech Ltd (Company No. 16037879) uses cookies, similar tracking technologies, and app analytics in the Tracom Trading Journal mobile application and website. By using our services, you consent to the data practices described in this policy.
Quick Summary: We use minimal tracking to improve your experience. The Tracom app primarily stores data locally on your device, with optional cloud sync. We don't sell your data or use invasive tracking.
1. Mobile App vs Website Tracking
Tracom Mobile App (iOS/Android)
Mobile apps don't use "cookies" in the traditional sense. Instead, we use:
- Local device storage for your preferences
- Secure tokens for authentication
- Analytics SDKs to improve app performance
- Encrypted cloud storage for data sync (optional)
Tracom Website
Our website uses cookies for:
- Remembering your theme preference (light/dark mode)
- Basic analytics to improve our website
- Security and fraud prevention
2. What Data We Collect & Why
Essential Data (Required)
Required for the app to function properly:
- Authentication tokens (to keep you logged in)
- User ID (to retrieve your data)
- Device information (for security)
- App version (for compatibility)
Functional Data (Optional)
Enhances your experience:
- Theme preference (light/dark mode)
- Language settings
- Notification preferences
- Default currency and trading pairs
Analytics Data (Anonymized)
Helps us improve the app:
- App crashes and errors (no personal data)
- Feature usage statistics
- Performance metrics
- General location (country level only)
🔒 Privacy First: We NEVER collect or track your actual trades, trading strategies, account balances, or any sensitive financial information for analytics purposes. Your trading data stays private.
3. Third-Party Services We Use
We work with trusted partners to provide our services. Each has their own privacy policies:
| Service | Purpose | Data Collected |
|---|---|---|
| Stripe | Payment processing | Payment info (we never see card details) |
| AWS (Virginia) | Cloud storage | Encrypted user data |
| Firebase | App analytics | Anonymous usage statistics |
| Google Analytics | Website analytics | Website visitor statistics |
| Apple/Google | App stores | App download and update data |
Note: We've carefully selected partners who respect user privacy. We never sell your data to third parties or use it for advertising.
4. Your Control & Choices
You have full control over your data and tracking preferences:
In the Tracom App:
- ✓ Analytics: Disable in Settings → Privacy → Analytics
- ✓ Data Sync: Choose local-only storage in Settings → Data
- ✓ Notifications: Manage in Settings → Notifications
- ✓ Account Deletion: Permanently delete all data in Settings → Account
On the Website:
- ✓ Cookies: Use your browser settings to block or delete cookies
- ✓ Do Not Track: We honor browser DNT signals
- ✓ Analytics Opt-out: Use Google Analytics opt-out browser extension
Device Level:
- ✓ iOS: Settings → Privacy → Analytics & Improvements
- ✓ Android: Settings → Google → Ads → Opt out
Important: Disabling essential cookies/data may prevent the app from functioning properly. You can always use Tracom without analytics, but authentication is required for cloud sync and subscriptions.
5. Data Retention
Active Accounts: We retain your data as long as your account is active or as needed to provide services.
Deleted Accounts: When you delete your account, we remove your personal data within 30 days, except where legal obligations require longer retention.
Analytics Data: Anonymized analytics data may be retained for up to 2 years for service improvement.
Cookies: Website cookies expire after 1 year unless refreshed by a new visit.
6. International Users & Compliance
🇪🇺 EU/EEA Users (GDPR)
You have the right to access, rectify, delete, and port your data. We process data under legitimate interest and consent bases. Data is transferred to the US with appropriate safeguards.
🇺🇸 California Users (CCPA)
You have the right to know what personal information we collect, request deletion, and opt-out of any data sales (we don't sell data). No discrimination for exercising your rights.
🇬🇧 UK Users
Similar rights to GDPR apply under UK data protection laws. Contact our UK-based team for any privacy concerns.
7. Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified via:
- In-app notifications
- Email to registered users
- Prominent notice on our website
Always check the "Last Updated" date at the top of this policy.
Your Consent & Rights
By using Tracom, you consent to our data practices as described in this policy. You can:
- Withdraw consent at any time
- Request a copy of your data
- Request data deletion
- Opt-out of non-essential tracking
- File a complaint with your local data protection authority
8. Contact Us
For questions about this Cookie & Tracking Policy or to exercise your privacy rights:
General: support@tobistech.co.uk
Privacy/GDPR: dpo@tobistech.co.uk
Tobistech Ltd
82 King Street, Manchester, England, M2 4WQ
Company No: 16037879
Response Time: We aim to respond to all privacy inquiries within 48 hours and data requests within 30 days as required by law.