Tracom

Privacy Policy

How we collect, use, and protect your personal information on Tracom

Your Privacy Matters

This Privacy Policy outlines how TobisTech Ltd collects, uses, stores, and protects your personal data when you access or use Tracom. We are committed to handling your personal data transparently and in full compliance with applicable data protection laws.

1. Scope & Acceptance

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. This Policy applies to all users of Tracom globally, regardless of location or nationality.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

A. Personal Information (Provided by You)

Full name
Username
Email address
Phone number (optional)
House address (optional)
City (optional)
Country (optional)
Postcode (optional)

Company/Organisation (if applicable) and any additional information provided through contact forms or communication with our support team.

B. Usage and Technical Data (Automatically Collected)

IP address, browser type and version
Device type, operating system, and identifiers
Pages visited, time spent, and interaction logs
Referral URLs, traffic sources, log files and diagnostic data

C. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Facilitate website functionality and navigation
Understand user behavior and preferences
Analyze usage trends and deliver tailored content

3. How We Use Your Information

We process personal data lawfully, fairly, and transparently. Your data is used for the following purposes:

Purpose Lawful Basis
To register you as a user and provide platform access Performance of a contract
To deliver customer support and respond to inquiries Legitimate interest
To personalise user experience and content Legitimate interest / Consent
To send service updates, promotional offers, or newsletters Consent
To detect, prevent, and address technical issues or fraud Legal obligation / Legitimate interest
To comply with applicable laws and legal obligations Legal obligation

You may withdraw your consent at any time by contacting us or using opt-out features provided in emails or within the Platform.

4. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data under the following circumstances:

A. With Service Providers

We use trusted third-party vendors for hosting, analytics, communication, and customer support. These vendors act as data processors and are contractually bound to safeguard your data.

B. Payment Processing

All payments and subscription services on Tracom are handled by Stripe, a PCI-compliant third-party provider. We do not store credit card details. Stripe may share transaction metadata (e.g., payment status, ID) with us for billing and account management.

C. Legal or Regulatory Requirements

We may disclose personal information when legally required, such as:

To comply with a subpoena, court order, or legal process
To enforce our terms or protect our rights
To prevent harm or illegal activity

5. Your Data Protection Rights

Depending on your jurisdiction, you may exercise the following rights under applicable laws:

Right of Access – Obtain confirmation and a copy of your personal data
Right to Rectification – Correct inaccurate or incomplete data
Right to Erasure – Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing – Limit how we use your data
Right to Data Portability – Receive your data in a structured, machine-readable format
Right to Object – Object to processing, especially for direct marketing
Right to Withdraw Consent – At any time, without affecting prior processing

To exercise your rights, please contact us at support@tobistech.co.uk. We may request identity verification for security purposes.

If you are based in the UK and wish to file a complaint, you may contact the Information Commissioner's Office (ICO) via www.ico.org.uk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by legal or regulatory obligations.

Retention periods may vary depending on:

The nature of the data
The context of its collection
Applicable statutory or contractual requirements

7. International Transfers

Your data may be processed and stored on servers outside your country, including in the United Kingdom, the European Economic Area (EEA), or the United States. Where international transfers occur, we ensure appropriate safeguards, such as:

Standard Contractual Clauses (SCCs)
UK International Data Transfer Addendum
Adequacy decisions by the UK government

8. Security Measures

We implement a combination of technical, administrative, and physical safeguards to protect your personal data, including:

SSL encryption for data transmission
Role-based access controls and firewall protection
Regular audits and vulnerability assessments
Secure data storage environments

Despite our best efforts, no online system is entirely immune to risk. We encourage users to take proactive steps to secure their own data and devices.

9. Children's Privacy

Tracom is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child under 18 has provided us with personal data, please contact us immediately, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do:

The "Effective Date" at the top will be updated
A notice may be posted on the Platform
Continued use of the Platform indicates acceptance of the updated terms

We encourage you to review this Policy regularly.

11. Contact Us

For questions, data requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Email: support@tobistech.co.uk
Address: 82 King Street, Manchester, England, M2 4WQ
Website: https://www.tobistech.co.uk