Refund & Payment Policy
This page explains our general approach to refunds and payments for subscriptions, services and other fees on Tracom. As a general rule, payments are not refundable once processed, except where a refund is required under applicable law, by a third-party platform’s policies (such as an app store), or where we explicitly state otherwise.
Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer or other laws in your country of residence.
Policy Statement
Our general position is that payments made through Tracom are non-refundable. This means that, once a payment has been successfully processed, we do not normally offer refunds for change of mind, unused time on a subscription, or similar reasons.
However, there may be limited situations where a refund, credit or other remedy is required or appropriate (for example, where required by applicable law, by a payment platform’s policies, or in the case of a clear billing error). In those situations, we will review the matter and act in line with those requirements.
Where there is any conflict between this policy and mandatory legal rights that apply to you, those legal rights will take precedence.
What This Policy Covers
Subject to any non-excludable legal rights that may apply, our general no-refund approach applies to most payments made through Tracom, including but not limited to:
Subscription fees: Monthly or annual subscription payments to creators or services made through the platform.
Service fees: Any one-off service payments processed through Tracom.
Platform fees: Any platform or transaction fees applied by Tracom (for example, a percentage fee shown at checkout).
Premium features: Any additional paid tools, upgrades or services that are clearly marked as paid features within the platform.
Some purchases may also be subject to the refund or cancellation rules of third-party platforms (such as app stores) or payment providers. In those cases, those third-party rules may apply alongside this policy.
Payment Processing
Payments made through Tracom are processed securely using Stripe and/or other trusted payment providers or platforms (for example, app stores where applicable).
If you believe there has been a billing error, an unauthorised payment, or a technical issue that has affected your payment, please contact us as soon as possible using the details below. We may ask you for additional information and, where appropriate, we will liaise with Stripe or the relevant platform to investigate.
In some cases, you may also have the option to raise a dispute or refund request directly with your bank, card issuer, app store or other payment platform. Any such rights are in addition to this policy and may be governed by their own terms and by applicable law.
Before You Make a Payment
Because payments are generally non-refundable, we strongly recommend that you:
If you are unsure about your rights or obligations in relation to a particular payment, you may wish to seek independent advice before completing the transaction.
Need Assistance?
If you have questions about a specific payment, believe a transaction was made in error, or need help with your account, please contact us using the details below:
Note: We will always do our best to assist with payment and account issues. Our general no-refund stance will still apply in most situations, except where a refund or other remedy is required under applicable law or by a third-party platform’s terms. Nothing in this Refund Policy affects any statutory or other legal rights you may have as a consumer.