Refund Policy
Clear information about how payments, subscriptions and refunds work on Tracom.
Effective Date: June 4, 2025 | Last Updated: May 27, 2026
Refund & Payment Policy
This page explains our general approach to refunds and payments for subscriptions, services and other fees on Tracom. As a general rule, payments are not refundable once processed, except where a refund is required under applicable law, by a third-party platform's policies (such as an app store), or where we explicitly state otherwise.
Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer or other laws in your country of residence.
1. Policy Statement
App Store & Google Play Purchases: If you purchased Tracom Premium through the Apple App Store or Google Play Store, your refund rights are governed entirely by their respective policies - please contact Apple or Google directly to request a refund. This Policy primarily applies to direct purchases made through our platform (for example, creator subscriptions processed via Stripe).
UK & EU Consumers - read this first: Before reading the general policy below, please review Section 2, which describes your statutory 14-day right to cancel. That right applies regardless of the general no-refund position set out here.
Our general position is that payments made through Tracom are non-refundable. This means that, once a payment has been successfully processed, we do not normally offer refunds for change of mind, unused time on a subscription, or similar reasons.
However, there may be limited situations where a refund, credit or other remedy is required or appropriate (for example, where required by applicable law, by a payment platform's policies, or in the case of a clear billing error). In those situations, we will review the matter and act in line with those requirements.
Where there is any conflict between this policy and mandatory legal rights that apply to you, those legal rights will take precedence.
2. Your Statutory Right of Cancellation
UK & EU Consumers - 14-Day Cooling-Off Period: If you are a consumer based in the United Kingdom or the European Union and you purchase a digital subscription directly through our platform (i.e. not through an app store), you have the right to cancel without giving any reason within 14 days of entering into the subscription contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and the Consumer Rights Directive (EU).
Loss of Cancellation Right: If you expressly request that we begin providing the service before the 14-day cancellation period has expired, and you acknowledge that you will lose your right of cancellation once the service has commenced, your statutory right to cancel will be lost from the moment the service commences. Where applicable, we will seek this acknowledgement from you at the time of purchase.
App Store Purchases: Subscriptions purchased via the Apple App Store or Google Play Store are not covered by this policy - those purchases are governed by the relevant app store's own refund and cancellation policies.
Nothing in our general no-refund policy overrides your statutory cancellation rights. To exercise your right of cancellation within the 14-day period, please contact us at support@tobistech.co.uk with your account details and a clear statement that you wish to cancel.
UK Direct Subscriptions - Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024): In addition to the 14-day initial cooling-off right above, if you hold a direct subscription billed through our platform (for example, via Stripe), the following rights apply under the DMCCA 2024:
• Pre-renewal reminder: We will notify you before each renewal, giving you the opportunity to review your subscription and cancel before the next charge.
• Post-reminder cooling-off: You have a 14-day period after receiving the pre-renewal reminder in which you may cancel without being charged for the next billing period.
• Easy cancellation: You may cancel your direct subscription at any time through the Tracom app settings without having to contact us.
App Store subscriptions: These DMCCA 2024 rights apply only to direct subscriptions. Subscriptions managed through the Apple App Store or Google Play Store are governed by Apple's and Google's own renewal, cancellation and refund policies.
3. What This Policy Covers
Subject to the statutory cancellation rights set out in Section 2 and any other non-excludable legal rights that may apply, our general no-refund approach applies to most payments made through Tracom, including but not limited to:
Subscription fees: Monthly or annual subscription payments to creators or services made through the platform.
Service fees: Any one-off service payments processed through Tracom.
Platform fees: Any platform or transaction fees applied by Tracom (for example, a percentage fee shown at checkout).
Premium features: Any additional paid tools, upgrades or services that are clearly marked as paid features within the platform.
Some purchases may also be subject to the refund or cancellation rules of third-party platforms (such as app stores) or payment providers. In those cases, those third-party rules may apply alongside this policy.
4. Payment Processing
Payments made through Tracom are processed securely using Stripe and/or other trusted payment providers or platforms (for example, app stores where applicable).
If you believe there has been a billing error, an unauthorised payment, or a technical issue that has affected your payment, please contact us as soon as possible using the details below. We may ask you for additional information and, where appropriate, we will liaise with Stripe or the relevant platform to investigate.
In some cases, you may also have the option to raise a dispute or refund request directly with your bank, card issuer, app store or other payment platform. Any such rights are in addition to this policy and may be governed by their own terms and by applicable law.
5. Before You Make a Payment
Because payments are generally non-refundable, we strongly recommend that you:
Review the creator's content, offer or service description carefully.
Make sure you understand what is included in any subscription or one-off purchase.
Check whether the payment will renew automatically and how to cancel before the next billing date.
Read our Terms & Conditions and any applicable app store or payment provider terms.
If you are unsure about your rights or obligations in relation to a particular payment, you may wish to seek independent advice before completing the transaction.
6. Need Assistance?
If you have questions about a specific payment, believe a transaction was made in error, or need help with your account, please contact us:
📧 Email: support@tobistech.co.uk
🏢 Tobistech Ltd, 82 King Street, Manchester, England, M2 4WQ | Company No: 16037879
Note: We will always do our best to assist with payment and account issues. Our general no-refund stance will still apply in most situations, except where a refund or other remedy is required under applicable law or by a third-party platform's terms. Nothing in this Refund Policy affects any statutory or other legal rights you may have as a consumer.
Independent chargeback rights: Nothing in this policy prevents you from raising a dispute or chargeback request directly with your bank, card issuer, Apple App Store, Google Play, or other payment provider under their applicable terms and policies. Those rights exist independently of this policy.
Related policies:
